Glossary
Defined terms.
Plain definitions for terms used across the Clearline product, the supporting documentation, and the public materials. Where a term has a specific meaning inside Clearline that differs from common usage, the Clearline meaning is given.
- Agent
- The Copilot Studio conversational layer. Indexed against the Framework and the PMO Delivery Desk. Returns cited answers or declines.
- Authority
- The clause in any Framework section that names the role authorized to approve changes to that section.
- Citation
- A deterministic reference to a Framework clause. Format:
[Title] [FW] sec.[section]([subsection])([item]). Example:1 [FW] sec.3(5)(d). - Cognition-layer architecture
- The structural discipline by which AI reasoning, data, and decision logic are integrated into enterprise operations. Defined by NexLayer Labs.
- Delivery tier
- A risk-adjusted operating envelope assigned to a project at intake. Determines required governance overhead and gate criteria.
- Framework
- Pillar I. A structured policy library organized as ten Titles. Written in legal-document format.
- JTBD
- Jobs to Be Done. A content format that organizes pages around a single practitioner task framed in the practitioner's voice.
- Pillar
- One of the three Clearline components: Framework, PMO Delivery Desk, or Agent.
- PMO Delivery Desk
- Pillar II. A SharePoint-based practitioner site authored in JTBD format with inline Framework citations.
- Practice Authority
- The role that owns interpretation of the Framework and adjudicates ambiguous cases. A defined role in Title 2.
- Retrieval reliability
- The probability that an AI tool returns a cited, accurate answer for a given query. Treated by Clearline as a content engineering problem, not a model problem.
- Risk, Issue, Decision, Action, and Change Management
- Risks, Issues, Decisions, Actions, Change. The discipline covered by Title 6.
- Self-governance
- The discipline by which the Framework changes over time. Covered by Title 8, Governance.
- Title
- A top-level division of the Framework. Ten Titles cover the operating surface of a delivery PMO.